Communication Assessment

TECHNICAL SUPPORT AND ASSISTANCE SERVICES

Fully customized maintenance, technical assistance, and outsourcing services

Technical assistance with Help Desk service with real-time ticket opening for both standard and custom contracts

We evaluate the needs of each type of company, we make our technical and commercial knowledge available to customers to analyze the best available technological solutions to satisfy and optimize the communication and workflows of each particular company.

Multichannel support services that can be activated:

Voice: telephone contact for pre-sale inquiries, products, functionality, and problem solving.

Email: to quickly attend to customer inquiries.

Live Chat – management of doubts during and after the purchase process.

Automatic chat: automated chat tool to answer customer questions.

Moderation of forums, communities and social networks: use of our tools or the customers' tools to moderate online communities and forums. Our teams also monitor brand conversations on social networks.